Craig’s boss left the company suddenly due to an ethics issue. Now Craig was leading the team. The team had been on a down hill slide for a while. But now, both performance and attitudes were in a nosedive.
“How can I turn it around, Dave? People are angry, hurt, and wondering about their futures. I feel the same way, but now I’m in charge! I’ve got good people, but they are beaten down. Customers are heading to the competition ever since they heard about the ethical issues of the last guy.” Continue Reading…





